Ship Surveyor Fujairah

The Importance of Quality Standards – Putting the Customer Upfront


It is well known that manufacturing companies have adopted quality standards for a long period of time. It’s benefits such as but not limited to the value of the standard, the sales, and marketing advantage, and company requirements, are well documented.

In the recent past numerous service-oriented organizations have joined the Quality standards bandwagon, but in their entirety not all for the right reasons.

This is where Constellation marine services stand out from the rest.

While others think adoption rest solely on a mandate to do so – constellation believes accreditation provides a platform for a quality process that involves everyone to deliver a good and consistent service, and adopt those standards that fit our organization, and not attempt to have the company fit the standards.

We are not just looking at the certificate, but the process to improve every aspect of our business.

It is a common trend observed that many companies want ISO quality certification just to satisfy a customer requirement. The customer states that it will only do business with organizations that are certified as ISO compliant, so to get (or keep) the business they need that certification. The problem here is that these companies are looking for a short-term pay-off. They see nothing but that one benefit — we need money

The Importance of Quality Standards - Ship Surveyors Fujairah    

For us, quality means a product that will meet and exceed our customers’ expectations, not only their stated expectations but also those implied. In addition, we ensure quicker resolution to customer complaints, value their feedback and criticism, and have a modality of including these within the way we execute our services

Another aspect of our quality system is the value of consistency in our services. Our quality systems have clear processes to measure variations, increase control over our processes, robust data collection metrics, and clear well-defined objectives to maintain service delivery targets.

Our quality systems are devoted to continual improvement – we understand no process is perfect – but our systems enable us to approach the level of perfection expected, increase our regularity in achieving objectives, and see tangible results. As an organization, we have chosen to be certified for ISO 9001:2015 / ISO 14001:2015 / OHSAS 18001:2007 / ISO 17020, and soon, prior to it coming in force – ISO 45000 and its requirements.

Our quality certification agency is the most credible and is chosen not only to provide a certification but to add value to our organization, and one that is fit for our business.

We are proud to state that our quality management systems provide us an edge over the others, give a clear impetus that customer satisfaction is core to our business, and enables to rise above the levels of our competitors.


Team Constellation a highly professional & experienced Master Mariners, Naval Architects, Tanker Masters, Engineers, Consultants, Marine Asset Valuers and a team of Qualified Surveyors with expertise and experience in different areas of marine activities offering round the clock services to the clients in shipping and insurance industry with direct presence at all sea ports in UAE and with offices in Dubai, Abu Dhabi and Fujairah just a call away from these ports. Constellation has international offices in UK and Singapore and associates all over Middle East and UAE, London, Holland, Germany, West Africa, Cape Town, Oman, China, Singapore. Survey, Inspection,investigation Risk and Root Cause Analysis Load Test of Lifting Gears Certification Mrine & Insurance Clam Consultancy Vessel Valuation Dry Cargo Bulk Break Bulk Project Cargo Dry Container Survey Draught Survey Pre-shipment Condition Pre-shipment Condition Pre-discharge Condtion Pre-dischsrge Condition Stuffing Unstuffing Stow Cargo Damage Surey Loading Discharging Survey Taly Cagrgo Container Damage Sampling & Analysis Damage Short Landing Survey Dangerous Cargo Survey Pre-shipment Condition Stowage Plan Preparation Reefer Container Short Landing Investigation Cargo Hold Inspection Truck Inspection Lashing & Securing Certification Pti Inspection Survey Loading off Loading on Board Stowge Supervision Container Condition Survey Supervision Uld Inspection of Hatch Covers Temp Set. Vent Inspection Cargo Hold/hatch Inspection Cargo Land Transportation Stuffing Unstuffing Stow Weighment Witnessing Cargo Damage Investigation Reefer Cargo Damage Survey Sealing/unsealing Short Landing Investigation Reefer Cargo Damage Investigat Bunker Survey Petroleum On Hire/off Hire Rob Survey Vessel Tank Inspetion and Certification On Hire Off Hire Bunker & Condition Survey. Petrolem Prduct Quantify Survey Sampling & Sealing Prduct Loading Dischrging and Sampling Witnessing Sample Lab Analysis. Cargo Contamination Investigation Magnetic Compass Adjustment & Deviation Card Hull & Machinery Damge Survey Sts Operation Ism, Isps and Mlc Audits Project Cargo Transportation Loading discharging Marine Warranty Surveys Project Management & Decommissioning Supervision for Off Shore Structures Rig Moves, Location Approvals and Off Shore Warranty Inspection Prior & During Moves. Heavy Cargo Lifting Plan Review, Preparation of Stowage& Lashing Plan Towing Arrangement Plan and Tow Approvals. Collision Damage Survey, Repair Cost Estimation and Investigation P&i Pre-entry Vessel Conition Surveys Hull & Machinery Conditon Surveys Root Cause Analysis of Maritime Accidents. Issuance of Charterd Engineer Certificate for Export Machinery. Valuation Pre-purchase Conditiion Surveys & Sea Trials Marine Vessel Condition Inspection&valuation Vessel Valuation. Valuation Marine Asset, Machinery& Equipment Constellation Marine is managed by four board members UK, connected with various facets of the marine business like Maritime Law & Marine insurance individually. Constellation Marine Surveyors & Consultants are independent and professional in every of our conduct. take up appointments for ship owner, trader or insurance companies Constellation Marine has registered offices in UK, Singapore and Middle East specializing in Maritime and energy claims, offshore marine warranty inspection, ship and cargo inspections for principals, insurance companies and charterers and P&I Clubs as our main principals instructing us repeatedly global company with branches in Dubai, London, Singapore, Abu Dhabi, Fujairah, Ras Al Khaimah, Bahrain, Kuwait, Qatar, Oman, Yemen Liason offices at Germany, Holland, China, west South Africa.
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